Contact

Order Questions

If you have any questions, concerns, or issues regarding your orders, please feel free to contact us at flagnorfail@gmail.com .

Returns And Exchanges

We realize that you make choices in your buying process and we want you to be happy with your purchase. We understand that returns/exchanges can be necessary and that we must meet reasonable expectations when these situations arise. If, for any reason, you are not satisfied with your purchase please allow us to assist you with your order. We deal with returns on a per item basis. There are varying restocking and service fees. If you wish to make a return please contact us to discuss the matter first before sending back your items. We do not cover shipping costs for returns/exchanges. 

No returns or exchanges after 30 days. 

We do not accept items to be exchanged that were already previously exchanged.

-All sales are final outside the U.S

Flag Nor Fail is NOT responsible for stolen or lost packages, packages sent to the wrong address, or for refunding or replacing packages in these cases. The customer is responsible for filing all claims. Flag Nor Fail is not responsible for any package(s) once it is in the hands of USPS, FedEx, and/or UPS.

*Any Domestic order returned back to us for either having an insufficient address, wrong address, unclaimed, etc., Customer will have to pay for reshipment of package. We do not cover/reimburse for shipping costs in regards to a return/exchange.
 **Any international order returned back to us for either having an insufficient address, wrong address, unclaimed, etc., Customer will have to pay for shipping.