Contact

Order Questions

If you have any questions, concerns, or issues regarding your orders, please feel free to contact us at flagnorfail@gmail.com .

Returns And Exchanges

We realize that you make choices in your buying process and we want you to be happy with your purchase. We understand that returns/exchanges can be necessary and that we must meet reasonable expectations when these situations arise. If, for any reason, you are not satisfied with your purchase please allow us to assist you with your order. We deal with returns on a per item basis. There are varying restocking and service fees. If you wish to make a return please contact us to discuss the matter first before sending back your items. We do not cover shipping costs for returns/exchanges. 

No returns or exchanges after 30 days. 

We do not accept items to be exchanged that were already previously exchanged.

International Returns and Exchanges: 

-All sales are final outside the U.S

Delivery And Shipping

Worldwide flat rate shipping of $5!

Delivery takes 10–15 business days inside the States on average. We are not your normal internet store that gets it to you next day. Please keep this in mind when making your purchase!

Overseas orders take 4-7weeks, and on rare occasions they may take a little longer when going through customs. Once the package leaves the US, we have no control over how your country handles the package. Also, please note that in some cases your local countries customs may charge you taxes and/or other fees. We are not responsible for those fees!

If you are an international customer and would like to upgrade your shipping to DHL Express then please email flagnorfail@gmail.com with your order number immediately after placing an order to pay for upgraded shipping. 

Flag Nor Fail is NOT responsible for stolen or lost packages, packages sent to the wrong address, or for refunding or replacing packages in these cases. The customer is responsible for filing all claims. Flag Nor Fail is not responsible for any package(s) once it is in the hands of USPS, FedEx, and/or UPS.

*Any Domestic order returned back to us for either having an insufficient address, wrong address, unclaimed, etc., Customer will have to pay for reshipment of package. We do not cover/reimburse for shipping costs in regards to a return/exchange.
 **Any international order returned back to us for either having an insufficient address, wrong address, unclaimed, etc., Customer will have to pay for Express shipping.